Faqs

Do you actually print on your cookies?

YES! Our photo cookie toppers are made from high quality, tasteless icing sheets printed with a small amount of edible ink!  Similar to what you would find on a standard birthday cake. Each edible topper is then placed on a layer of fondant and placed on our cookies.

What size are your cookie favors?

Jumbo photo cookies are 3.5"

Mini photo cookies are 2.5"

Bite-size photo cookies are 1.75"

Cookie pops are 2.5" x 1" thick x 10" tall (incl. stick.)

How are your photo cookies packaged

Each photo cookie favor is individually wrapped in a crystal clear cello bag and sealed to preserve freshness and prominently display your design!  Please inquire for different shapes & sizes, or custom packaging requirements. Cookie gifts are packaged as shown on product detail pages.

How long do your cookies remain fresh?

Our cookies are individually wrapped to retain freshness.  They are best enjoyed within two weeks but have a shelf life of at least 30 days! Please keep at room temperature in their original packaging. Please do NOT freeze or refrigerate to prevent condensation on your photo design.

What flavor are your cookies?

Our soft, shortbread sugar cookies are super decadent, made with real butter, imported vanilla emulsion, organic flour and organic sugar. Our cookies have a slight vanilla, lemon taste. Unlike other cookie makers, our cookies have just the right amount of sweet, soft and crunch! We don’t just have awesome designs, they actually taste good too!

What's in your cookies?

COOKIES: FLOUR, SUGAR BUTTER, EGGS, IMPORTED MADAGASCAR VANILLA, BAKING POWDER, SALT AND CREAM. 

FONDANT: SUGAR, WHEAT SYRUP, PALM OIL, WATER, GLYCERIN, GUM TRAGACANTH, TAPIOCA STARCH, SODIUM CARBOXYMETHYL CELLULOSE, NATURAL AND ARTIFICIAL FLAVOR, TITANIUM DIOXIDE (COLOR), SODIUM ACETATE, ACETIC ACID.

EDIBLE INK: RED 40, YELLOW 5, BLUE 1, RED 3, Water. Printed with edible ink on our FDA approved food safe printers. 

Please note that our cookies also contain SOY, EGGS and DAIRY. For more information about our recipe, please feel free to contact us at 800-547-6168.

Do your cookies contain nuts?

Our cookies do not contain peanuts or tree nuts. However, our manufacturing machinery may be used to process nuts or nut products.

Do you offer Gluten-free cookies?

Yes! Please indicate that you would like Gluten-free cookies when checking out. Gluten-free orders have an additional $10.00 baking fee per order.

Do you offer volume discounts?

Because of our Free Shipping offer, unfortunately we do not offer any volume discounts.  However, church groups are offered a discount on all Kingdom Cookie orders once logged in.

How far in advance can I place my order?

For standard orders we ask for 3-5 business days to prepare your order.  Feel free to place your order in advance, let us know the date you would like us to ship and we will place your order on our calendar. Then we will bake and ship on schedule to insure your order arrives fresh and yummy!  When ordering custom or in quantities greater than 500 sugar cookies please place your order at least 10 business days prior to your desired shipping date, otherwise rush fees may be incurred. For orders of more than 1000 cookies, please order 4-6 weeks ahead and we'll bake fresh for your event! Processing times are IN ADDITION TO shipping days.

Processing Time

Processing times begin the day AFTER receipt of your order or approved artwork/proof. Normal Processing time is 3-5 days with an ADDITIONAL 3 day shipping time. Orders during peak periods, (such as Holidays) and larger orders may require more time.

Cancellations

We allow cancellation of an order within 24 hours of purchase. Our product is highly customized, and can not be reused for another customer. After 24 hours we allow design changes only.

Rush Services

Same and Next day service is available for orders placed before 1pm CST. Expediting shipping charges may apply.  We will make every attempt to meet your need without additional charges. Please contact us if you require a specific rush delivery date.

Do your offer samples?

Our product is highly custom and therefore we do not offer samples at this time.  We always email a sample image of your custom design for your review, free of charge.

Do you ship outside the Unites States?

No, unfortunately we cannot ship outside the United States.

Do you ship to Alaska, Hawaii or Puerto Rico?

Yes, we do ship to Alaska and Hawaii, but unfortunately we are unable to ship to Puerto Rico.

Do you ship to P.O. Boxes?

Unfortunately, FedEx will not to deliver to P.O. Boxes. Shipments can only be delivered to a street address within the United States.

Which days do you ship and deliver?

Orders are shipped Monday through Friday, except on US Major Holidays.

What are “business days?”

Business days are Monday through Friday. Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.

What time of day will my package arrive?

FedEx delivers from 9:00AM until 8:00PM. FedEx typically delivers to businesses first then to residential addresses.

Where do you ship from?

Fresh from our ovens and licensed located in Houston, TX

How do I track my package?

Once your cookies have shipped out you will receive an e-mail with the tracking number. Use the tracking number at www.fedex.com to check on your special delivery!

Contact

The Sugar Cookie Team can be reached Monday–Friday, 9:00am–5:00pm CST. Please contact us with any questions. We will do our best to accommodate your needs and make sure your experience with us is a sweet one!